Afripact
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Privacy Policy

How we collect, use, and protect your information on the Afripact platform

Last updated: June 9, 2026

Information We Collect
We collect information to provide and improve our incident management services

Personal Information

  • Account Information: Name, email address, phone number, institutional affiliation
  • Profile Data: Profile picture, role, department, professional credentials
  • Authentication Data: Login credentials, two-factor authentication settings

Incident and Case Data

  • Incident Reports: Case details, descriptions, evidence, timestamps
  • Case Management: Status updates, assignments, communications, resolutions
  • Evidence Files: Documents, images, audio, video files related to incidents

Usage and Technical Data

  • System Logs: Login times, IP addresses, device information, browser type
  • Usage Analytics: Feature usage, navigation patterns, performance metrics
  • Communication Data: Support messages, feedback, notifications
How We Use Your Information
We use your information to provide, maintain, and improve our services

Service Provision

To provide incident management services, process reports, and facilitate case resolution

Account Management

To create and maintain user accounts, authenticate users, and manage access permissions

Communication

To send notifications, updates, support responses, and important system announcements

Data Security
How we protect your information and maintain system security

Encryption

All data is encrypted in transit using TLS/SSL and at rest using industry-standard encryption protocols.

Access Controls

Role-based access controls ensure users can only access information relevant to their responsibilities.

Data Backup

Regular automated backups ensure data availability and recovery capabilities.

Data Retention
How long we keep your information and when we delete it

Case Data

Incident reports and case data are retained for 7 years or as required by institutional policies

User Accounts

User data is retained until account deletion or 2 years after last login

System Logs

Technical logs and analytics data are retained for 12 months for security and performance monitoring

Your Rights
Your rights regarding your personal information

Access and Portability

You have the right to access your personal data and request a copy in a portable format.

Correction and Updates

You can update your profile information and request corrections to inaccurate data.

Deletion

You may request deletion of your account and personal data, subject to legal retention requirements.